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Booking Terms and Conditions
These terms and
conditions set out the basis on which the cottages are
let. Please read them carefully as your signature on the
booking form confirms that you have read, understood and
accepted these conditions.
Choosing your cottage
The descriptions of
the cottages have been prepared to cover the main points
only. If you require further information, you should contact
the manager.
Starting day
Normally our holidays,
of one week or longer, start on a Saturday. Weekend and
short breaks have varying starting days. We assume that you
will arrive at 4 pm on the first day of your holiday and
leave by 11am on the last. There is flexibility in these
times so if you wish to change them, contact the manager.
Capacity of each cottage
The website and our
printed brochure specify the number which each may sleep.
Bookings & Payments
When you have decided
on your cottage and dates, check on availability by
telephone, fax, e-mail or by using our online Booking
Enquiry form. When you have received our confirmation that
your chosen cottage is available, print out the Booking
Enquiry form, sign and post it to us, together with the
booking deposit. On receipt of your deposit, we will issue
you with a 'Booking Confirmation and Receipt' which will
detail the cost of your holiday and the amount outstanding.
Cheques
should be made payable to ‘Mountains of Mourne Country
Cottages’ and crossed “a/c payee only”.
Once our Booking Confirmation
has been issued, you become responsible for the total cost
of the holiday. The balance is due six weeks before the
starting date of your holiday. If you fail to complete
payment on time, this will result in cancellation charges
being levied as detailed below.
Cancellation charges
If you are forced to
cancel your holiday, please contact us at once, and confirm
in writing. Your cancellation becomes effective on receipt
of your written instructions. You are then liable for
cancellation charges as follows:
|
More than six
weeks before starting date: |
Booking deposit |
|
28 - 42 days
before starting date |
65% of total cost
of holiday. |
|
15 - 27 days
before starting date |
75% of total cost
of holiday |
|
1 - 15 days before
starting date |
100% of total cost
of holiday |
Cancellation by M.M.C.C.
Mountains of Mourne
Country Cottages Ltd. reserves the right to cancel a holiday
up to six weeks before the starting date of that holiday. In
such circumstances we will do our best to offer you an
alternative holiday of equivalent standard, or a refund of
all money paid to that date.
Your responsibilities
You are responsible for
the cottage and its contents for the duration of your
holiday, and are expected to take all reasonable care of it
during that time. The cottage and its contents should be
left clean and tidy at the end of your holiday. You are
responsible for any damages or breakages caused by you or
your party during your stay in the cottage, and these
should be reported to the manager as soon as possible.
Our responsibilities
If
you or any member of your party suffers death, illness,
injury, loss or damage as a result of any failure to perform
or any improper performance of any part of our contract with
you, we accept responsibility. We accept no responsibility
where any of the above events are attributable
Our liability
Our
liability to you (except in the case of damages or personal
injury), is limited to twice the price of the holiday paid
by you.
Complaints
If
whilst on holiday, you are not satisfied with the standard
of the cottage provided, you should immediately contact the
manager or the representative of Mountains of Mourne Country
Cottages Ltd. with your complaint. If you feel that the
matter has not been resolved to your satisfaction, put your
complaint in writing within twenty eight days of the end of
your stay in the cottage.
Insurance
No
insurance cover is included in the cost of your holiday. We
would recommend that you consider taking out personal cover
to protect you against cancellation, loss of personal items,
etc.
Changes to our
operation
We
will do our utmost to ensure that any changes to our
operation which may affect your holiday are notified to you
as soon as possible.
Willie
Annett, Manager
Mountains
of Mourne Country Cottages Ltd
Hanna's Close, Aughnahoory Road, Kilkeel, County Down,
Northern Ireland BT34 4AH
Telephone & Fax: +44 (0) 28 4176 5999
E-mail:
office@hannasclose.com
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